Front Office Associate

Loop by Zolo is hiring Front Office Associates to create memorable guest experiences and manage front desk operations across its hospitality properties. This role focuses on welcoming guests, handling check-ins and check-outs, resolving customer queries, coordinating with internal teams, and building a vibrant community atmosphere for travelers. The ideal candidate should possess excellent communication skills, a positive attitude, and a passion for customer service.

• Welcome guests with warmth and professionalism
• Manage guest check-in and check-out processes
• Handle guest queries and provide timely support
• Coordinate with housekeeping and operations teams
• Maintain booking and billing accuracy
• Share local recommendations and property information
• Encourage guest participation in community events
• Resolve guest complaints professionally
• Keep the front desk clean and organized
• Deliver exceptional guest experiences
• Build positive relationships with repeat guests

• Customer Service
• Front Office Operations
• Communication Skills
• Hospitality
• Guest Relations
• Problem Solving
• Time Management
• Team Collaboration
• Professional Etiquette
• Positive Attitude

• Any Graduate
• Freshers can apply
• Candidates with up to 1 year of customer-facing experience are welcome
• Excellent verbal communication skills
• Friendly and confident personality
• Willingness to work in a hospitality environment