The Operations Support Associate at Amazon plays a critical role in supporting seller operations and ensuring a seamless customer experience. The role involves monitoring seller activities, investigating transactions, analyzing operational data, resolving issues, and coordinating with various stakeholders. Candidates are expected to identify patterns, maintain high levels of accuracy, follow standard operating procedures (SOPs), and contribute to process improvements. This position supports both voice and non-voice operations and requires flexibility to work in shifts, including weekends.
Key responsibilities
Investigate and evaluate seller transactions to identify discrepancies or issues.
Take appropriate actions based on established SOPs and operational guidelines.
Maintain detailed records and annotations of investigations and actions taken.
Communicate with sellers and customers through phone calls and emails.
Collaborate with internal teams and stakeholders to resolve operational issues.
Monitor daily performance metrics and identify trends or disruptions.
Support sellers remotely through calls, emails, and coordination with field executives.
Ensure compliance with operational standards and business processes.
Analyze operational data and recommend process improvements.
Escalate issues to relevant teams whenever required.
Train and guide sellers on Amazon policies, procedures, and best practices.
Meet assigned productivity targets and quality standards.
Required skills
Excellent verbal and written communication skills in English.
Strong analytical and problem-solving abilities.
Ability to interpret and analyze large datasets.
Good knowledge of Microsoft Excel.
Basic understanding of SQL (preferred).
Attention to detail with a high level of accuracy.
Strong stakeholder management and coordination skills.
Ability to work effectively in a fast-paced and dynamic environment.
Teamwork and collaboration skills.
Ability to prioritize tasks and manage multiple responsibilities simultaneously.
Customer-focused mindset with strong ownership and accountability.
Eligibility & qualifications
Educational Qualification:
Bachelor's Degree in any discipline
Preferred: Degree in Computer Science, Engineering, Statistics, Mathematics, or other quantitative fields
Preferred Knowledge:
Microsoft Excel
SQL (preferred but not mandatory)
Data Analysis and Reporting
Other Requirements:
Willingness to work in rotational shifts and weekends
Strong communication and interpersonal skills
Ability to handle operational and customer-facing responsibilities
Commitment to meeting performance and quality metrics
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