Process Associate

IGT is seeking a Process Associate to support People & Culture (P&C) Shared Services through high-volume HR transaction processing, data management, and operational support activities.

The role is responsible for executing standardized HR processes with high accuracy and efficiency while maintaining data integrity, service quality, and operational excellence in a global shared services environment.

The Process Associate will ensure transactions are processed accurately within defined service levels and support continuous improvement initiatives.

• Process HR transactions using SuccessFactors
• Perform data entry, validation, and quality checks
• Maintain data integrity and transaction accuracy
• Execute standardized processes as per SOPs
• Identify and escalate transaction errors and discrepancies
• Support audits and reporting activities
• Maintain process documentation
• Update SOPs and knowledge resources
• Collaborate with Employee Services teams
• Use SuccessFactors, ServiceNow, and Microsoft 365
• Support testing for system updates and process changes
• Participate in operational improvement initiatives
• Ensure compliance with organizational standards

• HR Operations
• Shared Services Operations
• Data Processing
• SuccessFactors
• ServiceNow
• Microsoft 365
• MS Excel
• Data Validation
• Data Entry
• Process Management
• Reporting
• Documentation
• Attention to Detail
• Time Management
• Problem Solving
• Team Collaboration

• Bachelor's Degree in Any Discipline
• 1–3+ years of experience in Operations, HR Operations, Shared Services, or Data Processing
• Experience in high-volume process-driven environments
• Experience with HR systems (SuccessFactors preferred)
• Strong attention to detail and accuracy
• Knowledge of data validation and quality checks
• Good analytical and problem-solving skills
• Proficiency in Microsoft 365 applications
• Strong organizational and communication skills
• Ability to work effectively in team environments