Sr. Associate – Provisioning & Configuration

Broad outline of the Role
Validate customer cease request in CFD portal Check all the customer details are available in our provisioning inventories.
 Log the A-ref in SFDC / CFD and submit the request Creating cease order form with all mandatory information. (like Requestor, Customer Contact, Circuit reference, other associated references, Billing ref & Customer required date) Analyze and validate the order form and raise cease order based on the provisioning system. Perform and execute soft cease and Hard cease for transmission end. Recover the Vodafone kit (Radio/Router / ADVA or Mux) from Customer end. Update the customer details in service and network inventories Handling escalations & resolving planning related issues Should keep good quality of work, maintain data integrity Quick response to customer queries Co-ordinating with the Project managers in providing solution to complex situations. New Process UAT/NPD support and training the team as required New Joiners training and Assessment Identification of process improvement areas and volunteer for new initiatives 

• Validate customer cease requests in the CFD portal
• Verify customer details in provisioning inventories
• Create and process cease order requests
• Update customer records in service and network inventories
• Perform soft and hard cease activities for transmission services
• Coordinate recovery of network equipment (Router, Radio, ADVA, MUX)
• Handle customer escalations and resolve provisioning issues
• Respond to customer queries promptly
• Coordinate with Project Managers on complex provisioning cases
• Support UAT (User Acceptance Testing) and new process implementation
• Train new team members and conduct assessments
• Identify process improvement opportunities
• Maintain data integrity and service quality
• Ensure SLA compliance

• Service Delivery
• Network Provisioning
• Order Management
• Network Planning
• Network Design
• Network Inventory Management
• SLA Management
• Telecom Operations
• Customer Support
• Process Improvement
• Data Validation

• Graduate or Equivalent Qualification
• 0–2 Years of Experience
• Basic knowledge of Telecom or Network Operations
• Good communication and coordination skills
• Ability to work in a fast-paced operations environment
• Strong analytical and problem-solving abilities