Cluster Manager – Business Banking

IDFC FIRST Bank is seeking an experienced Cluster Manager – Business Banking to lead and scale the business banking network across assigned branches. The role involves driving business growth, customer acquisition, relationship management, branch performance, team leadership, and operational excellence.The ideal candidate will possess strong expertise in business banking, branch management, sales leadership, customer relationship management, and people management while ensuring compliance and sustainable business growth.

• Drive achievement of business goals and revenue targets
• Build and strengthen business banking networks
• Develop strategies to increase customer acquisition and portfolio growth
• Analyze market trends and competitive landscape
• Manage and guide Branch Managers across the cluster
• Deepen existing customer relationships and improve customer retention
• Ensure compliance with banking policies and regulations
• Drive sales of multiple banking products and services
• Conduct periodic business performance reviews
• Collaborate with product and operations teams
• Expand branch footprint and product penetration
• Improve customer service standards across branches
• Build strong relationships with corporate and individual customers
• Lead manpower planning, hiring, and employee development
• Drive operational efficiency through digital and process improvements
• Support community development and financial inclusion initiatives

### MANAGERIAL RESPONSIBILITIES

• Mentor and coach Branch Managers and senior team members
• Foster a customer-centric and high-performance culture
• Drive employee engagement and motivation
• Support automation and digital banking initiatives
• Attract and retain top-performing talent
• Ensure high standards of integrity, compliance, and governance
• Build future leadership pipelines within the organization

• Business Banking
• Retail Banking
• Branch Banking Operations
• Relationship Management
• Sales Leadership
• Team Management
• Customer Acquisition
• Portfolio Management
• Business Development
• Banking Products & Services
• Credit Assessment
• Market Analysis
• Strategic Planning
• Operational Excellence
• Stakeholder Management
• Performance Management
• Leadership Skills

• Graduate in any discipline
• Postgraduate qualification preferred
• Minimum 12+ years of relevant experience in Business Banking or allied banking businesses
• Proven experience managing multiple branches or banking teams
• Strong understanding of banking regulations and compliance
• Experience in driving sales and business growth
• Excellent communication and leadership skills

### PREFERRED SKILLS

• Corporate Banking Knowledge
• SME Banking Experience
• Commercial Lending
• Wealth Management Exposure
• Digital Banking Initiatives
• Financial Analysis
• Strategic Business Planning
• Cross-functional Team Leadership