Customer Service Officer – Banking Operations

DBS Bank is looking for a Customer Service Officer to join its Group Operations team. The role involves handling customer queries through phone and email channels, providing solutions related to banking products and services, and ensuring exceptional customer satisfaction. The candidate will be responsible for supporting banking operations while maintaining high service quality standards and adhering to regulatory requirements.

• Handle customer enquiries through phone and email channels
• Provide information regarding banking products, accounts, and services
• Understand customer requirements and provide appropriate solutions
• Process customer requests accurately and efficiently
• Ensure high levels of customer satisfaction
• Collect and record customer feedback
• Maintain service quality standards and compliance requirements
• Adhere to work schedules and standby deployment requirements
• Work closely with internal teams to resolve customer concerns
• Support operational excellence initiatives
• Ensure compliance with RBI and banking regulations

• Customer Service
• Banking Operations
• Phone Banking
• Corporate Banking
• Trade Finance
• Cash Management
• Payments & Collections
• Account Opening
• Debit Cards
• Banking Products & Services
• Communication Skills
• Email Handling
• Problem Solving
• Relationship Management
• RBI Regulations

• Graduate or Postgraduate Degree
• Minimum 3–5 years of Banking Experience
• Experience in the Indian Banking Industry
• Experience in Phone Banking Operations
• Knowledge of Corporate Banking Products
• Understanding of RBI Regulations
• Strong written and verbal communication skills
• Customer-focused approach
• Ability to work in a dynamic banking environment