Mortgage Servicing Cash Operations

U.S. Bancorp India is seeking a Quality Control (QC) Analyst to perform inline quality reviews within the Mortgage Servicing Cash function. The role involves validating processor work against established procedures, identifying and classifying defects, documenting decisions, and ensuring adherence to quality standards in a high-volume operational environment.

The successful candidate will review rebuttals, communicate outcomes, escalate high-risk items, and contribute to operational excellence while maintaining productivity and accuracy.

• Conduct quality control reviews across mortgage cash processes

• Validate processor work against established procedures and quality standards

• Identify and classify defects based on pass/fail criteria

• Document review findings and decision rationale accurately

• Review and resolve rebuttals

• Maintain productivity and quality in a high-volume environment

• Communicate effectively with teams through Microsoft Teams

• Escalate operational risks, exceptions, and unclear scenarios

• Apply policies and procedures consistently

• Support continuous process improvement initiatives

• Mortgage Operations
• Quality Control (QC)
• Banking Operations
• Process Auditing
• Operational Risk Management
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft Teams
• Data Analysis
• Documentation Skills
• Attention to Detail
• Process Compliance
• Decision Making
• Communication Skills

• Bachelor's Degree in any discipline or equivalent work experience
• 2–3 years of relevant experience in operational activities
• Strong proficiency in Microsoft Office Suite
• Experience working in process-driven environments
• Ability to analyze data and identify defects
• Strong written and verbal communication skills
• Ability to work independently and meet productivity targets