CSA Healthcare – Email / Back Office

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

• Review healthcare insurance claims and supporting documents
• Analyze contracts and policy details
• Approve or deny claims based on client guidelines
• Route claims for additional information when required
• Maintain turnaround time (TAT) and quality SLAs
• Follow process documentation and compliance standards
• Maintain production targets and schedule adherence
• Ensure high accuracy while processing claims

• Good English Communication
• Reading & Comprehension Skills
• Typing Speed – 24 WPM
• 90% Typing Accuracy
• Attention to Detail
• Analytical Thinking
• Time Management
• MS Office Basics
• Process Adherence
• Teamwork

• Any Arts & Science Graduate
• 3-Year Diploma Holders (Any Discipline)

Eligibility Requirements:
• No current arrears
• Good comprehension skills
• Typing speed of 24 WPM with 90% accuracy
• BE/B.Tech graduates are NOT eligible
• Master's degree holders are NOT eligible