International Voice Support Executive

Sutherland is hiring International Voice Support Executives for its Chennai office. The role involves handling real-time voice calls from international customers, providing excellent customer service, resolving customer queries, and ensuring high-quality support while meeting organizational performance standards.

The ideal candidate should possess excellent English communication skills and be willing to work rotational night shifts in a fast-paced international voice process environment.

• Handle inbound and outbound international voice calls
• Resolve customer queries professionally and efficiently
• Deliver exceptional customer service and support
• Maintain high-quality communication standards
• Accurately document customer interactions
• Meet productivity and quality targets
• Follow company policies and customer support procedures
• Collaborate with team members to improve customer experience

• Excellent English Communication
• International Voice Process
• Customer Service
• Customer Support
• Technical Support
• Voice Process
• Active Listening
• Problem Solving
• Time Management
• Team Collaboration

• Any Graduate
• Freshers can apply
• Minimum 6 months of International Voice Process experience preferred
• Excellent verbal communication skills
• Ability to handle real-time voice calls
• Immediate joiners preferred (Notice Period up to 15 days considered)