Digital Tech Support Analyst

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Application Deadline: 07 July 2026

• Provide worldwide support for Caterpillar Digital products
• Act as a Subject Matter Expert (SME) for telematics products
• Troubleshoot hardware and software-related issues
• Perform issue triage and root cause analysis
• Support cloud-based applications and enterprise systems
• Collaborate with Tier 2 support teams
• Work with Quality Service Engineers to improve products
• Resolve customer and dealer issues within SLA timelines
• Document technical issues and resolution details
• Provide technical guidance to internal support teams
• Build strong relationships with customers and business partners
• Ensure timely follow-up and communication on support cases

• Technical Support
• Product Support
• Telematics
• Cloud Technologies
• Enterprise Applications
• Hardware Troubleshooting
• Software Troubleshooting
• Incident Management
• Root Cause Analysis
• Customer Support
• Technical Documentation
• Problem Solving
• Communication Skills
• Critical Thinking

• Bachelor's Degree or equivalent technical qualification
• Minimum 4 years of Technical Support experience
• Experience supporting enterprise applications, cloud platforms, or infrastructure
• Strong troubleshooting and analytical skills
• Experience in customer or dealer support
• Knowledge of telematics products is an added advantage
• Excellent verbal and written communication skills